- Details
- Category: information
PRIVACY POLICY
What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails
The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to? keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their control panel and going to the 'Edit Profile' page.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.SaatchiSwissWatches.ca
Your Consent
By using our site, you consent to our web site privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
This policy was last modified on September 18, 2012
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
SAATCHI SWISS WATCHES INC.
1105 Robson St,
Vancouver, BC V6E 1B5
1 (604) 685-5625
- Details
- Category: information
AUTHENTICITY
OUR AUTHENTICITY PROCESS
All items which come into Saatchi for sale are carefully inspected by multiple experts specializing in that particular type of item and brand. There are many aspects which allow us to authenticate an item, including materials, craftsmanship, unique aspects of a particular model and more. We only buy items for which we can guarantee authenticity. If we discover a seller deliberately tries selling counterfeit goods to our store we will no longer work with them on any type of merchandise going forward.
Saatchi Authenticity Guarantee
All items featured on Saatchiswisswatches.ca are guaranteed to be authentic and in the condition described. We guarantee our jewellery matches its described weight and purity. If a customer is ever concerned about the authenticity of an item purchase from Saatchi we are happy to answer any questions they may have and provide information about third-party authentication services if necessary. If the item sold by Saatchi is ever found to be not authentic by a reputable third-party service, we will refund 100% of the purchase price including shipping and any applicable taxes.
We believe the brands we work with are more than just a logo. They are symbols of passion, perseverance, beauty and craftsmanship.
CONTACT US
Additional questions or concerns? Our customer care specialists are available to help Monday through Saturday 10:00 am - 6:00 pm PST.
Toll Free: 1-888-saatchi (722.8244)
Vancouver: 604.685.5625
- Details
- Category: information
DELIVERY
We strive to provide you with the best online shopping experience possible. All orders placed on our website ship within 24 hours of processing payment. All orders are safely packaged, fully insured and signature required upon delivery.
At this time, we are only able to ship items to Canada and the United States. For more information, or to inquire whether we ship to your particular destination, please email us at
Shipping Costs:
Canada
- FREE Canada Post Expedited Shipping on all orders - Estimated delivery 2-9 business days.
- CAD $29.95 flat rate for Canada Post Express Shipping - Estimated delivery 2-4 business days.
- Local Vancouver, BC shoppers have the option to pick up their order in our store
USA
- CAD $25 Canada Post Express Shipping on all orders - Estimated delivery 2-4 business days.
Shipping Restrictions:
- Orders placed using a credit card must ship to the billing address of the credit card holder only.
- PayPal orders are eligible to ship to a separate address provided the particular shipping address is confirmed with your PayPal account.
Taxes and Duties:
- All Canadian orders will be charged tax based on the shipping destination's provincial tax rates. As a British Columbia, Canada based business we are required to collect tax on all Canadian orders
- Orders shipping to the USA or any other country will not be charged tax during the transaction, however, you may incur additional taxes and/or duties when the item is inspected at the border customs office of your particular destination.
RETURNS
We want you to love your new find!
All full priced merchandise may be returned for store credit within 14 days of the delivery date or in-store purchase date. The item must be in its original condition, have all original tags still attached and include all original accessories and documentation.
Please note: at this time we are not able to refund the shipping charges.
Discounted items or items marked as final sale are non-returnable.
Return Your Items:
Online:
- Notify us of your return and obtain an RMA number:
Call us:1-888-Saatchi (722.8244)
Email us:This email address is being protected from spambots. You need JavaScript enabled to view it. - Package the item(s) securely with all original accessories, documentation and packaging. Make sure all of the items are in the original condition and all of the tags still attached to the item. Please include a copy of the original invoice and the RMA number you obtained from our customer care team.
- Mail your return to us at:
Saatchi
1105 Robson Street
Vancouver, BC V6E 1B5
Canada
(t) 1-888-Saatchi (722.8244) - 1 (604.685.5625
In Store:
- Simply bring the item to our store at:
Saatchi
1105 Robson Street
Vancouver, BC V6E 1B5
Canada
Returns generally take 1-3 business days to process once the item arrives at our store. The full purchase amount of the item will be applied as store credit to the shopper's account and can be used towards any future purchases at Saatchi. Please note: at this time we are not able to refund the shipping charges.
We guarantee all items sold by Saatchi to be authentic. For more information on our authenticity policy, please visit our Authenticity page.
If you have any questions or concerns, please contact Saatchi Customer Care:
(t) 1-833-Saatchi (722.8244) - 1 (604).685.5625
We thank you for shopping with us!
Saatchi Customer Care Team